Terms and conditions

LOOKS AND LABELS is a online-trading name of Jeurissen Couture sole trader, registered in Belgium under registration number BE.0.865.660.167. Our registered address is 12 Kapelstraat, B-3500 Hasselt, Belgium. Our VAT number is BE.0.865.660.167.

IN GENERAL

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

REGISTRATION

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current and complete in all respects. We may also change registration requirements from time to time. We will not disclose information about our customers to third parties. The account password you provide should be unique and kept secure.

PRIVACY POLICY

Jeurissen Couture recognizes the concern of our online visitors regarding privacy, which is why at all times we process personal data in strict compliance with the Belgian Privacy Act of 8 December 1992.

We only collect and process personal data for specific and legitimate purposes. We gather personal data to process orders that a customer places and to complete each sale on this website, for customer relationship management and for statistical purposes. Where possible, data will be used in anonymous or encrypted format.

We will only e-mail you to keep you up to date about your order or to inform you of news.

Furthermore, Jeurissen Couture does everything to make shopping on this website as secure as shopping in their store.

PROHIBITIONS

You must not misuse this Website. You will not commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990.
Jeurissen Couture will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

INTELLECTUAL PROPERTY

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Jeurissen Couture and are protected by copyright laws and treaties around the world. All such rights are reserved by Jeurissen Couture.
You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Jeurissen Couture.

TERMS OF SALE

On the webshop www.looksandlabels.eu, Jeurissen Coutur only sells products to consumers. Companies or individuals who wish to purchase a product for resale are not allowed to place an order and the sale of the product will be refused.
By placing an order you are offering to purchase a product on and subject to these terms and conditions. All orders are subject to availability and confirmation of the order price. Please check the applicable price advertised at the time you place the order.

Acceptance of your order

When you place an order, you will receive an e-mail acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received your order.
The real acceptance of your order and the completion of the contract between you and Jeurissen Couture will be formed when you receive a confirmation e-mail. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock,..

Pricing and Availability

Prices shown on the Website are in EUROS and are inclusive VAT. The prices are not inclusive the delivery costs. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as reconfirmed. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment

After submitting your order you will be referred to the secure payment page on our website. Payment can be made by Visa, MasterCard, Maestro, and any other methods which may be clearly advertised on the Website from time to time. Payment will be debited and cleared from your account upon dispatch of your order by Jeurissen couture. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. We take reasonable care to make our Website secure.

Insurance and Delivery

Jeurissen Couture insures each product until it is shipped from our shop in Hasselt, Belgium. Once the product is shipped Jeurissen Couture takes no responsibility. We require a signature for any goods delivered, at which point you are responsible for your purchased good(s).
Please note that we aim to dispatch all orders within 24 of 48 hours after receipt of your payment. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Jeurissen Couture is not responsible for any delays caused by destination customs clearance processes or other delivery problems.
Shipping cost, if applicable, are not included in the product price. For details on cost and estimated delivery times, please consult the “delivery and return” page on the website www.looksandlabels.eu.

Retention

The delivered products remain our property until full payment of the price, incl. all costs and charges, default interest and fees. Case of nonpayment we reserve the right to take back goods, legally and at the expense of the customer.

RETURNS / EXCHANGES

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us a written notice within 7 working days of receipt. This period begins the day following the day that you have received your products. Return requests will not be accepted after this period. The written notice may be in the form of a letter or an e-mail. Notice of contract cancellation under the DSRs must be given in writing to: Jeurissen Couture 12 Kapelstraat, B-3500 Hasselt, Belgium or by mail to : info@looksandlabels.eu 
You will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should also be returned to: Jeurissen Couture 12 Kapelstraat, B-3500 Hasselt, Belgium. We recommend the use of a secure and traceable way of returning the goods (e.g. DHL, TNT, UPS,….) Please note that we can only accept returned products that meet the following conditions. The returned goods need to be in the original status and packaging. Goods cannot show any sign of wear and tear (signs of transpiration, stains, and damages) and should carry the original label and tags. In case of shoes please make sure you do not damage the sole when trying them on and return them in the original box. Goods that do not meet these conditions will not be accepted and may be sent back to the customer and/or a refund refused

Refunds will be issued within 30 working days of us receiving your cancellation notice, provide the goods have been delivered to us in a maximum delay of 14 days of receipt. Losses due to currency fluctuations will not be refunded.

When a product is faulty your warranty is covered by the Belgian law.
A product is faulty if it is received damaged or if there is an obvious manufacturing fault. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
In case of damaged goods on arrival we ask you to inform us within 24 hours of receipt. In case of a product failure, we do request a written notification within 2 month of receipt. After this period, we do not accept any claims. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colors of our products that appear on our website www.looksandlabels.eu. Each product is presented with a number of color pictures and a short description that enables you to get a detailed idea of the product. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
Prices are in Euro and include VAT but exclude delivery costs if applicable.

GOVERNING LAW

This agreement between Jeurissen Couture together with all our policies and procedures will be governed by and construed in accordance to the relevant Belgian law.

The court of Hasselt, Belgium and if you are a citizen of the European Union, the courts of your place of residence will have exclusive jurisdiction.
If a provision of these terms and conditions is invalid, the validity of the remaining provisions remains unaffected.

WAIVER

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

EVIDENCE

All parties accept within their relationships electronic evidence (eg e-mails,.)